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FAQ
What does Aziza mean?
Aziza means precious, gorgeous in Swahili; beloved, precious, mighty (highly esteemed) in Arabic
What is the shelf-life of Aziza products?
Due to the use of natural ingredients, some of our products will last from 6 months to 1 year. Most of the body butters and soaps have a shelf life of 6 months or longer provided that they are stored in a cool environment. Do not leave products in extreme heat. Overall we encourage you to use your products consistently and on a daily basis.
Are Aziza products natural?
Aziza offers several products that are 100% natural. You can find these products in the Natural section of our site. All other products are heavily based from natural ingredients. Please read our ingredient section for more information about the product ingredients.
Do you offer samples of your products?
We often send out samples of our products to those who have purchased items from us. Samples are not always available and are given out on a first come first serve basis.
When will my order be shipped?
After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
What's your return policy?
Your satisfaction is our goal. If you have any problems with your product, please let us know. Since most of our products are intended for personal hygiene; once opened, they are not returnable. Return requests must be received within 10 days of the order date on your receipt/invoice. Please contact us at returns@azizabeautysupply.com for a return authorization. Also note that customers are responsible for return shipping costs. If prior shipping costs were paid by Aziza, even if only part of the order is returned, the shipping cost of the items returned will be debited from your credit card. Please enclose a copy of your receipt/ invoice with the return authorization, along with “unopened” items. If the returned item(s) upon receipt are deemed to be unusable or non-resalable; Aziza reserves the right to consider the return as a Lost Item Return and 75% of the cost will be credited.
How do I cancel an order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Do you offer price matching?
Aziza takes great pride in the low prices and great values we offer our customers. We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience. We also want our customers to feel confident that Aziza consistently offers great savings. For this reason, we offer Aziza’s Low Price Guarantee and Online Price Match.
If you find the identical product elsewhere, within 7 days of purchase, for a lower total price (product price plus shipping and handling fee), we will match the total price or gladly refund the difference. (sale or promotional prices not included.)
You are eligible for a price-match refund if your request meets the following conditions:
Comparisons MUST include the product price plus shipping & handling charges when calculating the competitor's total price.
Aziza’s Low Price Guarantee applies only to retailers that have the identical product in-stock and the product is priced accurately.
Online price match requests must be submitted within a week (7) days from the date of purchase at contact@azizabeautysupply.com. (please include the web address of the site with the lower price)
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